Here Is The Frequently Asked Question
We value each individual customer, our factory & warehouse is located in Dongguan, the largest manufacturing center of the world.
Please don’t worry my dear friend.
– Unsatisfactory Products
If you received an unsatisfactory product, the customer has up to 3 days from date of receipt to request for refund or exchange for a new one.
– Wrong Products
If you received a wrong product (Of course, we never had a similar complaint till now), the product should be returned in its original and unused condition & also be in its original package and packing please.
– Any Questions on Products
If you have any questions or concerns about our product when you receive it, please contact us anytime, so that we may remedy the situation. Your satisfaction is important to us and we value your business.
-Customer satisfactory is our purpose.
We will do our best to service all customers, please do not hesitate to contact us anytime before or after purchasing our product, we are committed to 100% customer satisfaction. We back our commitment with good service and keeping high-quality product.
All product sold by us are being described to the best of our abilities as accurate as possible.
However, in order to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by reviewing item description and photos, and asking all questions before place order.
To provide clients more convenient payment method is part of our services.
Generally, we can accept multi-payment methods like T/T, Western Union and PayPal.
Generally, if the product you need in stock, the package will be sent out within 1 day once the payment confirmed. And we’ll provide the latest tracking information in the second working days, and we ship from Monday to Saturday, but excluding Sunday.
If regrettable that the product you need out of stock, please patiently give us about 4 – 6 weeks to ready the product, and we’ll do our best to arrange send them out as soon as possible. Of course, the delivery time during holiday season (like Christmas Day, Chinese New Year …etc.) will be longer than usual, please waiting about 1 more week, we are very appreciate your patience.
Yes, we can provide multi-shipping service.
– International Express Service
Generally, we can provide multi-international express services like DHL, USP, FedEx, TNT, EMS for the product shipping, and also the clients can consider shipping by sea for a big order.
– Product Shipping by Sea
Of course, if the order is big, we suggest our clients can consider shipping by sea if possible, that will save a lot of shipping cost for your company.
Yes, our business is built upon our expertise and our ability to develop customized product.
Our philosophy is that “today’s customized product may become tomorrow’s hot-selling options”.
In fact customized products are the part of how we’ve become the “go-to” supplier for hard to find cables, connectors and adapters.
If you have any more questions that have not been answered here then please feel free to contact us and one of our customer service representatives will get back to you as soon as possible.